FAQ
Answers to Common Inquiries and Solutions to Common Issues
For 1-3 bedroom apartment moves in Jacksonville, we recommend our hourly rates, allowing you to pay only for the time used. Our hourly moving rates may fluctuate based on demand and market conditions. For moves within Jacksonville $250 for the first 2 hours and $80 per hour thereafter, billed in 15-minute increments. Prices are subject to change without notice.
Yes, we offer free on-site estimates for moving in Jacksonville. We also provide virtual estimates through various video calling platforms for your convenience.
Our estimates are generally non-binding, as there are many factors and unforeseen circumstances that can arise during the moving process. Flexibility from both the moving company and the customer helps ensure a smooth and stress-free move.
We never have hidden fees or charges. All costs are fully disclosed and discussed before signing our moving service agreement.
Our pricing is completely transparent and free of hidden fees. The comprehensive quote you receive already includes any costs associated with stairs, long carries, or heavy items.
Yes, we offer professional packing services that can cover everything from a few fragile items to your entire home. As part of our full-service moving solutions, we also handle unpacking and setup to ensure your move is completely stress-free.
Yes, we offer secure, climate-controlled storage solutions for both short-term and long-term needs. Our facilities are designed to keep your belongings safe, whether you’re in between moves, downsizing, or simply need extra space.
Yes, our experienced professionals are trained to handle valuable, fragile, and heavy items with the utmost care. We create a customized moving plan to ensure your specialty items like antiques or pianos are transported safely and securely.
Yes, we are experts in both residential and commercial moving. Our teams are fully equipped to handle everything from home, condo, and apartment moves to small office and large corporate relocations.
Yes, we understand that sometimes moves happen unexpectedly and offer flexible scheduling to accommodate last-minute situations. Based on availability, we can provide same-day and next-day moving services to help you in a pinch.
Yes, we are a fully licensed and insured moving company. This provides you with complete peace of mind, ensuring your belongings are protected and in safe hands from start to finish.
Our experienced team of trusted professionals brings extensive local knowledge and expertise to every move.
Absolutely, as trusted professionals, our reputation is built on customer satisfaction. We encourage all our clients to share their feedback, and you can read their experiences on the dedicated review page on our website.
Our movers are all dedicated, background-checked employees of our company, not subcontractors. We believe this is the best way to ensure our entire team is properly trained and accountable for providing a consistent, professional, and trustworthy service.
Yes, the safety and security of our clients and their belongings are a top priority. Every mover on our team is a professionally trained employee who must pass a thorough background check before being hired.
While we offer the flexibility of same-day and next-day services for last-minute needs, we recommend booking as far in advance as possible. Contacting us early ensures you can secure the specific date and time that works best for your schedule.
The duration of every move is unique, depending on factors like the size of your property, the amount of items being moved, and the specific services you require. We will provide a more accurate time estimate as part of your free, customized moving quote.
Yes, providing a reliable and timely service is a core part of our guarantee. We work with you to schedule a specific delivery date as part of your customized moving plan, so you know exactly when to expect your belongings.
While we pride ourselves on being reliable and on time, our top priority in the rare event of an unforeseen delay is clear communication. We will contact you immediately to provide updates and work with you to resolve the situation as quickly as possible.
While we don’t offer a live GPS tracking portal, we are committed to clear and proactive communication during long-distance moves. Our team provides personalized updates on the status of your shipment to ensure you have peace of mind from pickup to delivery.
We take every precaution to ensure a damage-free move, but in the unlikely event that an item is damaged or lost, your belongings are protected. As a fully licensed and insured company, we have a straightforward claims process to promptly address and resolve any issues.
Yes, as a fully licensed and insured company, our moving services include protection for your belongings. This is a standard part of our commitment to ensuring your items are safe and providing you with peace of mind.
As a fully licensed and insured mover, we provide standard valuation coverage for your belongings as required by law. We can review all the specific details and any additional protection options with you during the quoting process to ensure you select the best coverage for your needs.
We have a straightforward claims process designed to be as simple and efficient as possible for our customers. In the unlikely event of damage, simply contact our office, and a team member will guide you through the necessary steps to document and resolve your claim promptly.
Yes, we treat fragile and high-value items with special care, utilizing expert packing techniques and materials for maximum protection. We ask that you identify these items during the quoting process so we can create a customized handling plan for them.
We accept most major forms of payment for your convenience. Please confirm your preferred payment method with your moving coordinator when you schedule your move, and they will provide all the necessary details.
The specific requirements for booking, including whether a deposit is needed to reserve your date, will be clearly outlined in your personalized moving quote. This ensures all details are transparent and upfront, with no surprise charges.
We understand that plans can sometimes change and we strive to be as flexible as possible. For the specific terms and conditions, our cancellation policy is clearly outlined in the official moving agreement you receive with your quote.
We do not offer financing or payment plans at this time, and payment is due upon completion of your move. Our focus is on providing an affordable, transparent quote upfront so you can budget for the cost in advance without any surprises.
Our focus is on providing consistently fair and affordable pricing to all our customers through our transparent, upfront quotes. We recommend asking your moving consultant about any current promotions when you call to schedule your estimate.